Frequently Asked Questions

1. How long does delivery take?

We aim to deliver all UK orders within 6–10 business days. You’ll receive a tracking number once your order has been dispatched.

2. Do you offer free shipping?

Yes — we offer free UK shipping on all orders, at no extra cost.

3. Can I track my order?

Yes, once your order is shipped you’ll receive a tracking number. Simply visit our "Track Your Order" page to monitor your parcel's journey.

4. What is your return policy?

If you're not satisfied with your order, you can request a return within 30 days of receiving your parcel.

5. How do I start a return?

Visit our "Returns" page and submit a return request. Our team will guide you through the process.

6. How long do refunds take?

Refunds are typically processed within 3–5 business days after we receive and inspect your returned item. Depending on your bank or payment provider, it may take up to 10 business days for the refund to appear in your account.

7. What payment methods do you accept?

We accept all major debit and credit cards, as well as other secure payment methods available at checkout.

8. Can I change or cancel my order?

If you need to make changes to your order, please contact us as soon as possible. Once an order has been processed or dispatched, changes may no longer be possible.

9. What should I do if I receive the wrong item?

If you receive an incorrect item, please contact our support team and we will arrange a replacement or provide further assistance.

10. What if my item arrives damaged or faulty?

If your item arrives damaged or faulty, please contact us within 48 hours of delivery and we'll arrange a replacement or refund.

11. How can I contact customer support?

You can reach our customer support team through our Contact Us page, and we'll be happy to assist you.

12. Is my payment information secure?

Yes. All payments are processed through secure and encrypted payment gateways to ensure your information remains protected.