Shipping Policy

At Norhaven Home, we are committed to providing a seamless shopping experience from the moment you place your order to the day it arrives. We believe in keeping our shipping process simple, transparent, and reliable, with free delivery on all UK orders.

Shipping Locations

This Shipping Policy applies to all orders delivered within the United Kingdom.

Fulfilment Locations

To ensure reliable delivery and consistent product availability, orders may be dispatched from one of our trusted fulfilment and logistics centres located within the UK or internationally, depending on stock availability. Our fulfilment partners operate globally to help ensure your order is delivered as efficiently as possible.

Delivery Times

Our estimated delivery timeframes are as follows:

• Order Cut-Off Time: 19:00 (GMT)
• Order Processing Time: 1–3 business days (Monday to Saturday)
• Estimated Delivery Time: 6–10 business days (Monday to Saturday)

Orders placed after 19:00 (GMT) will be processed on the next working day, which may add an additional business day to your delivery estimate.

Please note that delivery times are estimates only and may occasionally vary due to courier delays, customs processing, severe weather, public holidays, or other circumstances beyond our control.

Carrier Services

We partner with trusted delivery providers, including Royal Mail, DPD, and Evri, to ensure your order is delivered safely and efficiently throughout the United Kingdom.

Shipping Costs

Free Standard Delivery

We are pleased to offer FREE shipping on all UK orders, with no minimum spend required.

Delivery Issues

If your order is delayed, lost, or arrives with any delivery-related issues, please contact our customer support team as soon as possible. We will work closely with our shipping partners to investigate and resolve the issue and will keep you informed throughout the process.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. You can track your parcel at any time using the Track Your Order page on our website.

Questions?

If you have any questions regarding shipping or your order, please contact our customer support team:

Address: 56 Old Tovil Road Maidstone ME15 6QF

Email: info@norhaven.com

Customer Service Hours: Monday-Friday, 9:00AM - 5:00PM (GMT)

Response Time: We aim to reply within 1-2 business days

We are always happy to help and aim to provide the highest level of customer service.

Policy Acknowledgement

By placing an order through the Norhaven Home website, you acknowledge that you have read and accepted the delivery estimates, shipping terms, and conditions outlined in this Shipping Policy.

Contact Information

Norhaven Home

Address: 56 Old Tovil Road Maidstone ME15 6QF

Email: info@norhavenhome.com

Customer Service Hours: Monday-Friday, 9:00AM - 5:00PM (GMT)

Response Time: We aim to reply within 1-2 business days